The world’s largest travel site, TripAdvisor.com, recently awarded Pearl Development’s Oyster Bay Beach Resort (OBBR) the 2012 Certificate of Excellence Award. To qualify for the Certificate of Excellence, OBBR maintained an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
In a message sent to OBBR, the website stated, “Our travelers consistently commend your property with the highest praise, and we recognize your rating as an exceptional achievement. Only the very best in the business are awarded a Certificate of Excellence.”
“This is an exceptional achievement among the thousands of resorts reviewed online,” said OBBR Managing Director Ricardo Perez. He noted this award is the third international recognition Oyster Bay has received in 2012. Earlier this year the Travel + Leisure’s 500 World’s Best Hotels Awards survey, based on a poll of its readers, placed OBBR in the top five of resorts in the Caribbean, Bermuda and Bahamas category. In addition, OBBR also earned the highest rating designation of “Premier Resort” from Interval International, the major timeshare exchange company.
Perez attributes the resort’s success to its excellent customer service, extensive renovations, unique location and prudent financial management. “We have one of the finest teams of employees and managers in the Caribbean. Our dedication to exemplary customer service is one of our major keys to success. We treat our guests like family, and this is one of the many reasons we have such a high rate of repeat customers.”
Also important, Perez noted, was the effort made by the resort owners to constantly upgrade the resort. A new phase of renovating 27 more units will be completed by August. The units will be given a complete makeover with all new furnishing, appliances, bedding, drapes, paint and repairs, as well as many more room amenities. Almost all of the units at the resort have been completely renovated within the last two years. Since 2007, resort owners have invested nearly $19,000,000 in renovations and new construction.
TripAdvisor.com attracts more than 50 million monthly visitors, more than 60 million reviews and is operational in 30 countries. Because of the site’s profound influence on the tourism industry, Perez said he expects the award recognition to increase the occupancy of the resort.